Prescription Policy

Electronic Prescriptions

With MyGuardianDoc™, you can set up your free account and conduct a visit with trusted providers 24/7. During your visit, your provider may recommend an online prescription. If this is the case, you may have questions so below we’ve highlighted frequently asked questions about your online prescription. Before your visit even starts, make sure to tell your virtual health provider about any existing prescriptions or over-the-counter medications you are taking. Some medications do not react well with others, so it’s important to be honest and open with your provider to avoid complications.

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If necessary, prescriptions are now available to patients nationwide. With telemedicine services in all 50 states, you can have a visit and receive a potential prescription anywhere across the country. However. there are many medications that cannot be prescribed online, including controlled substances. If you are having a telephonic or phone-only visit, stricter regulations will apply. In certain states, you may have to have a video visit to get prescribed.

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If you have any questions about your prescriptions, please reach out to our support team at support@mycarecix.com or call 1877-4CALLMD We have highly-trained health service specialists standing by to take your call, 24/7.

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Can I receive a prescription during a phone consultation?

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Regulations regarding the requirement of video as a prerequisite to prescribing versus phone use only differ state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over a video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.

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Can I get a prescription online?

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Yes, in general, you can get a prescription online. There is support for this nationwide; however, there are several exceptions; see the FAQs below to learn more about these exceptions.

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What is the Federal Ryan Haight Act?

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The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009, and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.

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How will I get my prescription?

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Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your scheduled doctor’s visit, you will be guided on how to select a preferred pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choice, and all you have to do is pick it up at your earliest convenience – it’s that easy!

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​What are the controlled substances that cannot be prescribed online?

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There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:

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1. Adderall 2. Alprazolam 3. Ambien 4. Ativan 5. Carfentanil 6. Clonazepam 7. Cocaine 8. Codeine 9. Codoxyn 10. Concerta 11. Demerol 12. Diazepam 13. Dilaudid 14. Fentanyl 15. Fioricet 16. Focalin 17. Gabapentin 18. Hydrocet 19. Hydrocodone 20. Klonopin 21. Lorazepam 22. Lunesta 23. Methadone 24. Methamphetamine 25. Morphine 26. Naloxone, Narcan 27. Nubain 28. Opium 29. Opium Tincture 30. Oxycodone 31. OxyContin 32. Percocet 33. Pseudoephedrine / Ephedrine 34. Restoril 35. Ritalin 36. Soma 37. Sonata 38. Temazepam 39. Testosterone 40. Tramadol 41. Valium 42. Vicodin 43. Vyvanse 44. Xanax

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You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

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What if I receive a different prescription than my doctor suggested during the consultation?

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Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider’s medication, you may be issued a different medication for the same purpose covered by insurance.

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If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at support@myguardiandoc.com. Remember that you can also review the notes section from your visit in your account on MyGuardianDoc.

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What if I receive a different prescription than my doctor suggested during the consultation?

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Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider’s medication, you may be issued a different medication for the same purpose covered by insurance.

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If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at support@myguardiandoc.com. Remember that you can also review the notes section from your visit in your account on MyGuardianDoc.

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How does my child receive a prescription online?

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In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended all children are seen using video, however, for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online – they cannot be seen under a parent’s account.

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Which states can receive prescriptions through both video and phone visits?

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1. Arkansas 2. Colorado 3. District of Columbia 4. Hawaii 5. Illinois 6 Kansas 7. Maryland 8. Michigan 9. Minnesota 10. Montana 11. Nevada 12. New York 13. North Dakota 14. Pennsylvania 15. South Dakota 16. Tennessee 17. Texas 18. Utah 19. Washington 20. Wisconsin 21. Wyoming

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How do I get a refill of my prescription?

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Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.

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Which states can receive prescriptions through video visits only?

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1. Alabama 2. Arizona 3. California 4. Connecticut 5. Delaware 6. Florida 7. Georgia 8. Idaho 9. Indiana 10. Iowa 11. Kentucky 12. Louisiana 13. Maine 14. Massachusetts 15. Mississippi 16. Missouri 17. Nebraska 18. New Hampshire 19. New Jersey 20. New Mexico 21. North Carolina 22. Ohio 23. Oklahoma 24. Oregon 25. Rhode Island 26. South Carolina 27. Vermont 28. Virginia 29. West Virginia

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How do I update my preferred pharmacy?

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Updating your pharmacy information is very simple. Just log into your account and follow these instructions:

1. Select My Profile on the left side menu.

2. Select Preferred Pharmacy.

3. Select Add Pharmacy and input the address of the pharmacy you wish to use. You can delete the old one or keep it in case you need to use it again.

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Will I be contacted when my prescription is ready?

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We will only submit your prescription. We suggest you contact your pharmacy to confirm when your prescription will be ready. In some cases, the pharmacy will call you to confirm that the prescription is ready for pick up.